FREQUENTLY ASKED QUESTIONS

Here are some of the most common questions about playing at our NewBet. If your query is not answered here, please contact customer support. Click here to contact us.

can I play at
newbet?

can I play at
newbet?

To play at the NewBet real money casino you need to be at least 18 years old and agree to our Terms and Conditions. Although Casino.com is accessible anywhere in the world, this does not necessarily mean that you are allowed to gamble with us. Many countries have their own rules for online casino gaming and it is important that you adhere to their rules. We do not accept American players.

how can I register 

on NewBet?

how can I register 

on NewBet?

To register on our website visit the “Register” section in the upper right corner. Please be careful and take into account the proposed registration requirements in order to avoid further problems. We recommend that you get acquainted with our rules in advance.

why do I need to be registered?

why do I need to be registered?

Registration on NewBet is a condition for using all the products available on the website. Registration entitles you to open a NewBet account free-of-charge and without obligations. Use the account to manage your bets and personal data. You can make bets with real money after you replenish your account.

how do i
deposit and withdraw?

how do i
deposit and withdraw?

Download the Casino.com software, open a casino Real Money account, and log in once your username and password details are received. Go to the cashier and select your desired deposit method and amount. The minimum deposit at Casino.com is $/£/€15. We require a copy of the front and back of the card that you use to fund your account. The first 6 and last 4 digits of your long credit card number are required. The remaining digits can be hidden, as can the last 3 digits of the security code from the back of your card. If you use more than one card to fund your account, you may be asked to supply copies for the additional cards as well.

why should I specify my personal data when registering?

why should I specify my personal data when registering?

The accuracy of your data is a condition of using our products. Management of your money in your NewBet account is implemented in a similar way to a bank account. We need to know your first name and last name, as well as your current residential address. By entering your date of birth you verify that you are of legal age to use the services of NewBet. It is important for us to have your email address so that if you forget your password or want us to send you notifications, we will be able to get in touch with you by email.

how does NewBet make sure its games are fair?

how does NewBet make sure its games are fair?

We use a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets) for all our online casino games. This means you can be certain that our casino games meet industry standard fairness regulations. NewBet ensures your details remain 100% secure with the use of robust security measures including a Firewall and RSA encryption. In fact, using your credit card at Casino.com is safer than using it at your local department store.

what is wagering?

what is wagering?

Wagering is the name given to when you bet money on our online casino games. We use the term wagering requirements in most of our casino bonuses and promotions.

How this works: If you received a $/£/€10 bonus and the wagering requirement on that casino bonus is five times (x5) the amount, then you must wager (bet) at least $/£/€50 before you can withdraw your winnings. It's that easy. The best way to receive bonuses from NewBet is to subscribe to our promotional emails and check your emails regularly. You can then enjoy a variety of weekend, mid week, and monthly special offers.

what happens if my internet connection is cut off during a game?

what happens if my internet connection is cut off during a game?

The average download time is approximately 2 minutes with cable or ADSL connections, or 8 minutes with standard 56Kbs modem. If you were playing Blackjack, Casino Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the online casino game was interrupted.

If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.

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